FAQ

Holiday

Please note, our roastery operations will be closed from 1:00pm (EST) on December 24th and reopen at 9:00am (EST) on January 3rd.

REGULAR ONLINE ORDERS:

Online orders placed BEFORE 3pm (EST) on December 23, will be fulfilled and shipped on December 24.

All orders placed online AFTER 3pm (EST) on December 23 through to January 2, will be fulfilled/shipped the week of January 3, when our roastery reopens. Upon return, our team will do their very best to get orders out as soon as possible, however, with holiday shipping delays, we cannot guarantee any shipping dates during this time. We thank you in advance for your patience and understanding while we give our team some much needed time off to spend with their families and loved ones this holiday season.

If you are local, we are open until 1pm on December 24 for any last minute shopping.

SUBSCRIPTIONS:

Any subscription service purchased AFTER 3pm (EST) on December 23rd will be fulfilled the week of January 3rd. If you are a current subscription customer and you have a delivery scheduled for the week of December 27th, your subscription will arrive as usual.

We strongly recommend purchasing enough coffee to stock up and order early prior to December 23, to ensure you have enough coffee to last you through the holidays! Remember, we always offer free Canada-wide shipping on orders with 2 bags or more.

Our cafe at 50 Wade Avenue will be open for limited hours on December 29 & 30 (9:00am - 1:00pm), so you can also drop by to purchase coffee at the cafe (do not order online, place an order in person at the cafe).

Coffee

We recommend trying one of our Discovery Collections. There are three to choose from and each collection includes three different coffees - allowing you to try a range of roast & flavour profiles. Still have questions? Send us an email at info@propellercoffee.com and we are happy to help you choose the right coffee for you!

Both! All of our coffees are kept whole beans until you specify your preferred brewing method in the drop down menu on the product page. Choose Whole Bean if you prefer your coffee not ground.

Turbo Espresso and Skyhawk Dark Roast are our most popular crowd pleasers. With just a touch of roast and a caramel undertone, they are sure to be a staple in your home or office as well.

Yes, we carry a Certified Organic decaf coffee that uses the Swiss Water process for a 99.9% caffeine-free coffee. This process uses only water with no chemical additives, leaving the flavor of the coffee intact. Learn more about the process in our blog post.

We recommend "resting" espresso for a minimum of 7 days from the roast date before serving - this allows the beans to off-gas and makes it easier to work with and maintain your dial-in settings. Our filter roasts are best served as soon as possible, they don't need a resting period for optimal brewing.

For optimal quality it is recommended that coffee be consumed within 30 days of the roast date - and resealing the zipper between uses. Coffee after 30 days isn’t suddenly bad though, it just isn’t as fresh tasting and vibrant..

Store your coffee in a cool and dry place, like a cupboard. Between uses reseal the zipper on the bag to keep your beans tasting fresh longer.

We rotate our menu seasonally to offer only the freshest coffees at all times. Look for it again next year, it is something to look forward to! In the meantime, check out our current fresh arrivals - we offer a diverse range of flavours and there is surely something similar to your favourite.

Check out our handy brew guides. Our brew guides are a great way to start or refine your coffee experience at home. Need new brewing equipment? Check out our gear page for our favourite brewers and accessories.

We source and roast the highest quality green coffee available, as such, we do not need to roast exceptionally dark to attain many of the qualities that our customers love about a delicious dark roast; dark chocolate, nutty, and rich caramel notes are all present in our Turbo, Skyhawk and Rivet offerings.

If you’re looking for something with lower acidity and more full bodied, we’d recommend the Turbo or Outbound Espresso blends - they are full bodied and well balanced and low acidity. If you are, in fact, looking for something bright and more acidic - Ace Espresso is our brightest and fruitiest, while still a balanced espresso.

Yes, our low acid options are Skyhawk, Rivet and Turbo. Turbo is a classic espresso that also doubles as a filter option, and Skyhawk and Rivet (our darkest roasts) are both low-acid filter options that are caramelly, chocolaty, and nutty.

This is normal for lighter roasts. The lighter bits you are seeing is the "chaff" that is left in the crease of the coffee bean. In dark roasts, this material is burned away, but in light roasts it sticks around. It doesn't taste of anything, so it won't affect flavour.

We roast on demand to ensure the freshest coffee, then package and ship daily.

At Propeller Coffee Co, we believe Cold Brew should be cold, and so our process never uses heat. Instead, we use micron filtration on our cold brew, ensuring maximum flavour, with minimal intervention.

Our black labels signify products that are available year-round, such as our espresso blends, filter blends, and our Swiss Water Process Decaf. White labelled coffees are our rotating selection of single-origin beans that change month to month, as new, fresh coffees come in from around the world. Black labels are great for customers who enjoy brewing something perennial, while our white label coffees are for those who want to shake things up.

“Single origin” means that a coffee is not blended, but rather an offering of coffee from one traceable source, be it a particular coffee-growing region, a smaller community of producers, or even a single farm. Our white-labelled single origin coffees are always roasted so as to showcase the unique characteristics of coffees grown, harvested, and processed at these origins.

Our online shop is available 24/7. If you are looking for retailers close to where you live, contact us at info@propellercoffee.com and we’ll be happy to point you to your local retailer.

Shipping

Local delivery Local orders are shipped via Fil. Order online by 3:00pm Monday to Friday and you will receive your order the next day. Orders placed any time on Saturday or Sunday will be processed on Monday and shipped out on Tuesday. Orders outside of the GTA Orders are shipped via Canada Post, UPS, Purolator, Canpar, and FedEx. Delivery times typically take approximately 1-4 business days, depending on location (shipping to either coast is generally 5-7 business days). Due to increased shipping volume during the pandemic, you may experience longer than normal delivery times. Orders in the US Orders in the US are shipped via FedEx and arrive within 2-5 days.

We ship to all Canadian provinces and within the Continental United States.

Enjoy free Canada-wide shipping for all orders of 2 or more bags of coffee and free shipping in the US is available for all orders of 4 or more bags of coffee. Our rates for all other orders are a flat rate $10 within Canada, and $14 within the Continental United States. Contact us at orders@propellercoffee.com to inquire about International Shipping Rates. 

Once you place your order an email confirmation will be sent, if you haven’t received it please check your spam folder. If you do not receive a confirmation email, please reach out to us at orders@propellercoffee.com. Once we receive your order we will roast, pack and ship it to you. Please check the delivery FAQ for delivery zones and shipping times.

Yes! Please choose Local Pickup when placing your order online. You will receive a confirmation email when your order is ready to pick up at our roastery located at 50 Wade Avenue.

If you are experiencing issues with placing an online order, please reach out to us at orders@propellercoffee.com and we will assist you in completing your order.

Cafe

For the health and safety of our staff and our customers, we are continuing to offer contactless curbside pickup - for both online orders as well as for coffee drinks, baked goods, food and smoothies. We remain committed to abiding by safety protocols for our guests as well as our staff. Check back for updates.

We often have two options on the espresso bar, Ace Espresso and Turbo Espresso. Ace if you prefer a profile with floral, fruity, and caramel notes and Turbo if you prefer a profile with more chocolate, caramel, and hazelnut notes. Turbo is the more popular choice for Americanos if you are having a tough time choosing - ask your barista what your options are!

For the health and safety of our staff and our customers, we are not offering public tours of our roastery or tastings. We remain committed to abiding by safety protocols for our guests as well as our staff, check back for updates.

We're always looking for talented, passionate individuals to join our growing team! If interested, please send your resume to info@propellercoffee.com.

Gear

All of the brewing gear, filters and merchandise we sell in our online shop are recommended by our team. We thoroughly test each one to confidently know that it is a quality made product that delivers great tasting results! If you have specific requirements, drop us an email at info@propellercoffee.com and our team would be happy to assist.

Yes, please send us an email at info@propellercoffee.com and we would be happy to assist.

Packaging

Our bags are Canadian made using compostable materials. These bags utilize the OmniPlanet compostable technology, which requires no heat, light, water, or oxygen - they rely only on the ever present microbes found in soil and water to break down into oxygen, CO2, and organic biomass. The zipper is currently not compostable (the next iteration will be as the technology develops), so be sure to cut the zipper out and dispose of it in the waste basket and dispose of the remaining bag using your preferred compost method. The bags are not recyclable.

The one-way valve allows the coffee to de-gas and keeps oxygen out to keep your beans fresh!

Events

We host wedding ceremonies & receptions, food & beverage industry events, corporate meetings, fundraisers and private events. Send a detailed description of your event to events@propellercoffee.com and we would be happy to send you more information on our events space.

Please send an email detailing your event to events@propellercoffee.com and we would be happy to send you more information on our events space.

Yes! If you are interested in renting our cupping room please send an email with event details to events@propellercoffee.com and we would be happy to send you more information.

Due to the presence of heavy machinery and specialized equipment only trained staff are able to use the roasting facility and it is not available for events. We have windows for a sneak peak of the roasting action though, so you can safely view the space.